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Customer Feedback

Many thanks for taking the time to complete our feedback form. The information you provide here will assist us in improving our property, facilities and services. Please complete each section. Where you have additional comments, fill in the "Comment" boxes provided.

Your Details:



Feedback Questions

Service:

1. How did you find our level of service during the reservation process?
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

2. When you arrived at the Old Bridge House, did your reception and registration meet your expectations:
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

3. Did you need to ask us for assistance, guidance or information during your stay?
(Yes ) (No )
If you answered yes, how did you find the level of service:
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

4. How did you find our level of service at breakfast? (We'll ask about the content a bit further down)
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

5. Did you find check-out easy, efficient and (more importantly) friendly?
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

Facilities

6. Did your room meet your expectations?
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

7. Did our housekeeping standards meet your expectations?
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

8. Did breakfast meet your expectations? (quality & content)
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

9. Did you use our Bar?
(Yes ) (No )
If you answered "yes" please let us know if it met your expectations?
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

10. Did you use our tourist information?
(Yes ) (No )
If you answered yes, did you find the information useful?
(Better than expected) (Exactly as expected) (slightly below expectation) (Dissappointing)

Comments: If we failed to meet your expectations, please let us know why.

Additional Comments:
If you would like to make any additional comments. please do so in the box below.
We specifically value suggestions that will help us to make our customer's stay with us better.

 

Finally

11. Do you think you are likely to return to Looe for another holiday within the next 5 years?
(Yes )(No )
If you answered "yes" do you think you would stay at the Old Bridge House again?

 

12. If asked by a friend or colleague for a recommendation for somewhere to stay in Cornwall Would you recommend Looe? (Yes )(No )

If you answered "yes" do you think you would stay at the Old Bridge House again?
(Yes )(No )
Comments: If you answered no to either, please let us know why.

 

Thank you again for your assistance, if you plan on returning to Looe and The Old Bridge House We very much look forward to seeing you again. If, on the other hand, we failed to meet your expectations and you would prefer not to return stay with us, then we are simply grateful for the comments you have provided and hope that we are able to us them to ensure we meet the expectations of our future customers.

Many thanks, Liz & Colin

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